FAQ

Dog Guests FAQ

• What is Open Play?
• What is a Bunk Leader?
• How many dogs are in each group?
• Are groups ever left unattended?
• Are boarding dogs kept out all day?
• What will you do if my dog doesn’t like the open play group concept?
• Do you have an outdoor area, or only indoor care?
• Do you provide indoor/outdoor runs for boarding?
• Is your facility climate controlled?
• What is rolled rubber flooring?
• How do you clean your rubber flooring?
• Will my dog play inside or outside?
• How do you disinfect your play areas, bunks and suites?
• What items should I bring with my pet?
• Should I bring my own food?
• Do you have any restrictions on the breeds you will accept for boarding or doggie daycare?
• Can my unspayed or unneutered pet stay at the Bluebonnet Bunk’n Biscuit?

Cat Guests FAQ

• Do cats play in open play groups like dog guests?
• What kind of cat boarding cages do you have?
• How are cats kept happy and stimulated during their stay?
• Are cats and dogs boarded in the same area?
• What should I bring for my cat?
• Should I bring my cat’s food?

Dog Guest FAQ:

What is Open Play?
Open play is what you think of when you imagine doggie daycare. We provide our canine guests with state of the art bunks and suites where they can rest for break time during the day, enjoy their meals and snacks and get a good nights sleep. Open play matches dogs of similar size and play style into small groups where they can socialize, sniff, run, jump, lounge and make new friends.

What is a Bunk Leader?
A bunk leader is the human caregiver for each group of dogs at the Bluebonnet Bunk’n Biscuit.

How many dogs are in each group?
Each group of dogs will have no more than 15 play members.

Are groups ever left unattended?
No. At the Bluebonnet Bunk’n Biscuit, all playgroups are supervised 100% of the time. While nobody anticipates problems, we never want to be more than a reach away in case there’s a misunderstanding.

Are boarding dogs kept out all day?
We allow rest time and a mid morning snack as well as a mid afternoon break and snack. Rest assured though, the better part of the day is spent playing!

What will you do if my dog doesn’t like the open play group concept?
If our professional trainer(s) on site see that your dog is better suited to one on one human play, we will happily accommodate them with three sessions of playtime daily. Keep in mind that our playgroups are separated by play style too, allowing our guests that prefer leisurely lounging over rambunctious romping, they will be part of that group.

Do you have an outdoor area, or only indoor care?
We have several large outdoor areas used for potty breaks and playtime. We have a front outdoor waiting area complete with a pond, and three large play areas behind our bunk building. Our outdoor areas total over 1 acre of play scape.

Do you provide indoor/outdoor runs for boarding?
We are a bunk and suite only facility, providing indoor accommodations for our guests. We do not provide traditional indoor/outdoor kennel runs. We provide top of the line Mason Company professionally crafted and dog safe bunks, many with adjoining doors in a luxurious indoor boarding atmosphere. Our guests enjoy outdoor time throughout the day in our 100% supervised doggie daycare FREE OF CHARGE. Our suites are private rooms with tiled walls and webcam service.

Is your facility climate controlled?
Our entire 17,000 square feet of play area, training, boarding, and retail is air conditioned and heated.

What is rolled rubber flooring?
To alleviate stress on joints and feet, we’ve installed professional grade rubber flooring in our indoor play area. This is very similar to what can be found at some playgrounds and fast food play areas. It is a semi permanent installation including safety sealant to provide moisture barrier preventing messes from penetrating floor.

How do you clean your rubber flooring?
The rubber floors are sealed to provide a moisture barrier. Liquids and solids can be cleaned with ease and the sealant is reapplied as necessary.

Will my dog play inside or outside?
Weather permitting all dogs are allowed both indoor and outdoor playtime in about a 50/50 ratio. During inclement weather, we will provide frequent, but short potty breaks and primarily play inside.

How do you disinfect your play areas, bunks and suites?
We use only a 100% non toxic, biodegradable and environmentally friendly cleaner in all areas of the BnB. Our environmentally friendly products clean and disinfect without use of harsh chemicals. We are a bleach free facility! All bunks, suites and condos are cleaned first thing each morning and as needed throughout the day. Our outdoor play areas are kept free of feces by collecting and disposing immediately upon occurrence. Our indoor rubber flooring is professionally sealed and is spot cleaned immediately upon bathroom occurrence and completely cleaned nightly.

What items should I bring with my pet?
We encourage you to bring any and all items that will help your family member be the most comfortable. Please feel free to bring bedding, bowls, toys, clothing and anything else for your pet. None of your pets personal items will be shared with other BnB guests

Should I bring my own food?
We strongly encourage you to bring your own food to minimize intestinal distress to your pet. If you forget your food, we will provide you with a recommendation for food which you can buy at our facility to feed to your pet while they stay at the BnB.

What methods do you take to prevent illness in guests and what vaccinations do you require?
All canine guests must have had a rabies vaccination within the past 12 months, a DHLPP (Distemper, Hepatitis, Leptospriosis, Parvovirus, Parainfluenza) within the past 12 months, a Bordetella vaccine within the past 6 months, Canine Influenza intial and booster, then every 12 months or a titer test for any of the vaccinations within the past 30 days showing effective antibody presence. We require proof in the form of veterinary records for vaccinations and titer tests. We visually inspect all guest coming into the BnB and any that exhibit signs of contagious disease will be recommended for pet sitting rather than boarding.

Do you have any restrictions on the breeds you will accept for boarding or doggie daycare?
No, we accept all breeds and judge a dog on the merits of his temperament. When a guest comes to the Bluebonnet Bunk’n Biscuit they are assessed based on standards outlined by the recognized temperament testing protocol and administered by a staff evaluator.

Can my unspayed or unneutered pet stay at the Bluebonnet Bunk’n Biscuit?
We advocate and encourage strongly the spaying and neutering of all pets for both behavioral and medical well being. However, should you find yourself needing care for your unaltered family dog, we will accept them for boarding and one on one playtime with a bunk leader after they have passed a screening by a staff evaluator. All un-neutered male dogs over one year of age will not be eligible for Play Group, but will get one on one time with our Bunk leaders during their overnight stays.   We do not accept unaltered cats for boarding.

FAQ for Cat Guests:

Do cats play in open play groups like dog guests?
Our cat guests do not commingle. Cats are not pack animals and do not do as well in group play with other cats outside their family unit.

What kind of cat boarding cages do you have?
We have the top of the line Raintree Cat Condos which boast comfortable vertical space complete with lounging shelves. Our cat room has three large windows, two of which look out to the front outdoor waiting area and large pecan tree.

How are cats kept happy and stimulated during their stay?
Each cat (or family group of cats) will be given at least one 20 min play and stretch session outside of their large condo daily. As booking level permits, we will provide more time. They can climb on the provided cat stations, play in and on our Catty Stacks and enjoy viewing our 55 gallon fresh water cichlid tank. If you prefer that your cat not be allowed out of their condo, we will provide interaction through vocal stimulation and petting (if the cat is comfortable with touch).

Are cats and dogs boarded in the same area?
No! Our cat room is at the front of our building and adjacent to our retail area. It is completely separate from our dog boarding area. Cats will see some of our dog guests coming and going through the front area, but are kept in their own room. If your cat is particularly frightened of dogs, we suggest requesting the cat condo’s without window viewing option.

What vaccinations does my cat need before boarding and when?
NOTE: We do accept Titer Tests in lieu of vaccinations if test is done no sooner than 30 days prior to boarding. All feline guests are required to have an FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia) and Rabies vaccination annually or a titer test within 30 days prior to boarding showing effective antibody presence.

What should I bring for my cat?
Please feel free to bring anything that will help keep your furry family member comfortable. We encourage you to bring favorite beds, toys and bowls.

Should I bring my cat’s food?
We encourage you to bring your cat’s regular diet to avoid intestinal distress. Should you forget your food, we can provide you with a suggestion for your cat from our retail area.